Effective date: 11 September 2026
1. Who we are
Xyntra Holdings Limited is the controller of the personal information covered by this notice. We are registered in England and Wales under company number 17184090. Our registered office is 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
For privacy questions, contact support@xyntra-ai.com.
2. Information we collect
When you contact us, we may receive your name, company or organisation, email address, telephone number, preferred timescale and anything you include in your message. Our hosting and security providers may also process limited technical information, such as IP address, browser information and request logs, to deliver and protect the website.
3. How we use it
We use personal information to respond to enquiries, discuss our products or software-development services, manage business relationships, maintain website security, keep appropriate business records and meet legal obligations. We do not sell personal information or use website enquiries for unrelated marketing without a separate lawful basis.
4. Our lawful bases
Depending on the circumstances, we process information because it is necessary to take steps at your request before entering a contract, to perform a contract, for our legitimate interests in responding to enquiries and operating and protecting our business, or to comply with a legal obligation.
5. The contact form
The form on this website prepares an email in your own email application. Your enquiry is not submitted to Xyntra until you choose to send that email. Your email provider will process the message under its own privacy terms.
6. Who we share information with
We may share information with trusted providers supporting our website, email and IT systems; professional advisers; or public authorities where required by law. We share only what is reasonably necessary and require service providers to protect it.
7. International transfers and security
Some service providers may process information outside the United Kingdom. Where required, we use recognised safeguards for those transfers. We take reasonable measures to protect personal information, although no online service or email system can be guaranteed completely secure.
8. How long we keep it
We retain information only for as long as reasonably necessary for its purpose and for relevant legal, accounting or dispute requirements. Routine enquiries that do not lead to an ongoing business relationship are normally deleted within 24 months of the last meaningful contact.
9. Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction or portability of your information, or object to processing. You may also complain to the UK Information Commissioner’s Office at ico.org.uk. Please contact us first if you would like us to address a concern.
10. Changes to this notice
We may update this notice when our website or data-handling practices change. The current version will always appear on this page.